Shipping & Returns

All shipping times are approximate. We will do our very best to get your order to you in the most timely fashion available.  Orders may arrive in multiple packages.

If we find an item to be out of stock we will contact you as soon as possible. This may happen if a manufacturer discontinues a certain piece or fabric. We try to ensure that this does not happen.

​

Dappy Dog is not responsible for incorrect shipping addresses given, refused shipments and/or and not limited, to lost packages. All packages are shipped, with tracking available. You will be sent an email when your order has shipped, partially or in full. Your order may be delayed if we are awaiting an item so we may ship in entirety. Once your package reaches its final destination, Dappy Dog has no further responsibility. We have no control of postal services once your package leaves us and is scanned for delivery.

Dappy Dog has a flat shipping rate of $7.99. Free shipping on all orders of $150 or more. Free shipping applies only to orders shipped within the United States. Free shipping may not apply to heavy or bulky items. For instance; beds, carriers, large blankets and heavy items. All international orders will follow USPS rates via location and weight. Priority services and expedited services may also incur additional costs.

You will see your final shipping costs, if any, prior to check out.

​

Please email us if you have any questions at all. We will be more than glad to assist you.

We do make a conscious effort to recycle and will reuse shipping packages that are in good shape.

​

Your satisfaction as a customer is vitally important to us here at Dappy Dog. However, we do realize that issues arise. Our Return Policy is clearly listed here for your convenience in the unlikely event that you have an issue that may require additional customer service.

Please be advised that not all designers use the same sizing measurements. Be sure to check each designers sizing chart. Proper measurement is the surest way to avoid returns due to sizing issues. To guide you in measuring your dog and choosing the right items, we provide sizing charts for our designer brands.

Because we realize that measuring a dog is not always easy, we make ourselves available through our Contact Information via email info@dappydog.com to answer any questions or assist you in the process. We are dedicated to helping you find the right size for your pet.

All sales are final. Returns are accepted at the discretion of Dappy Dog. We do not issue refunds for any purchases but do offer store credit for future purchases. Every effort is made to accommodate returns for sizing issues but is solely at the our discretion and our normal policy is store credit ONLY. 
 

Returns are accepted if there is a defect in the product in all circumstances. You must email us within 7 days of receipt of your order. We will do everything in our power to rectify the situation.

​

All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. No items will be accepted for returns/exchanges that have dog hair on them. If you were unsure of sizing, we suggest you measure your dog and then measure the piece of clothing you ordered prior to trying it on your dog. Once it has been tried on, it is no longer returnable. This policy is to ensure that every customer of Dappy Dog receives items in new, excellent condition.

​

Any clearance, sale, personalized, custom order, costumes or perishable orders will not be accepted for return.

​

Any of our made to order items and custom work are also not eligible for exchange./return.

​

Due to strict health regulations, NO returns can be accepted on carriers, blankets or beds. We also do not accept returns on treats and/or perishables, hair accessories and bowls/feeders.

​

Remember: NO dog toy is indestructible, please be aware that toys are not returnable items.

 

We do recommend shipping your item back to us with a carrier that provides tracking as we are not responsible for lost/stolen packages.

​

Guidelines for Requesting Exchange or Credit

Please email us at info@dappydog.com within 7 days of receipt of your item. Please note in the email the order # as well as explanation of the issue. We will then give proper instruction on how to proceed.

​

If we agree to issue an exchange or store credit, we will provide you with an address to where you can return ship your purchase at your expense. Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise. Please note that the customer is responsible for all shipping fees, and that a fee will be assessed to re-ship a new item if need be.

​

Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.) If we do need to send the items back, the customer will be billed for shipping expenses.

​

Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase. In that case, we do not re-order until we have the returned/exchanged merchandise and verify that it meets our criteria.

​

• If you receive an item that is damaged, please contact us within 48 hours. Include your order number, date of purchase, and item number. Please also describe the defective merchandise.  

• If you do not receive your merchandise within 30 days of your original order, please contact us immediately.

• You are responsible to provide us with the correct mailing address. If your purchase has to be reshipped due to insufficient address, you will be billed shipping costs.